My Disney Magical Express Tags Didn’t Arrive. What do I do?

Disney has customer service that is parallel to none.  They are so admired that they offer D’Think classes to large corporations to to help them improve the quality of their company & customer service.  However, we all know that there are even mishaps with our Disney vacations that can include misplaced Magical Express Luggage tags & information.

What is Disney’s Magical Express?  They are the wonderful buses that take you from the Orlando airport to your Walt Disney World Resort.  This is a complimentary service that is included in the price of your Walt Disney World vacation package. One of the advantages of Disney’s Magical Express Service is that they “magically” deliver your luggage to your Disney Resort for you.  All you do is attach the Magical Express luggage tags to your baggage, check your baggage when you board your flight and when you arrive in Orlando you head straight for the Magic Express buses without ever stopping at baggage claim.  They will pick up your bags & deliver them to your resort room for you.  This can take up to several hours (or longer if their is a problem the the airline baggage service).  I recommend packing a carry on with items essential to the first day, or at least first few hours, of you stay.

Envelope from Disney Magic Express Luggage Tags
Disney’s Magic Express Luggage Tags

What To Do if you don’t get your Magic Express luggage tags in the mail before you depart:

For 2 separate families on a single reservation:  Disney will not ‘split ship’ your DME tags & tickets.  Meaning that if you have 2 families, staying on the same reservation, they will only ship the Magic Express items to one address & you will need to mail them to the other party.  If it is not possible to ship the documents, you can scan the paper tickets & email them on to the second half of your party for printing & follow the instructions for luggage below.

Lost DME Mail: Often times there may be a little mishap and you may not receive your Magic Express luggage tags before you get on your plane to Orlando.  If that happens… don’t let it ruin your vacation, you can still easily get your luggage delivered to your room by following these steps:

1. Check your luggage with your airline on check in & be sure to SAVE your baggage claim tickets someplace handy.  (Many times these are stickers that they slip in behind your boarding pass).  Whatever the case is, just be sure to have ALL of your baggage claim tickets.

2. Board your flight as usual & when you arrive in Orlando go to Terminal B, Level 1 where the Magic Express is  (see map below).

3. Check in at the Magic Express desk where everyone has to check in before they board the buses.  Hand them your baggage claim tickets & they will record the information off of the tickets & hand them back to you.

4. Get in line to board the bus to your resort & begin your vacation!  Disney will deliver your luggage to your room just as if they would if you had the yellow tags attached.

NOTE: If you do not have your Magic Bands when you arrive in Orlando, you can check in at the Magic Express desk & they will guide you to your bus departure area.

Viola!  You’re now on vacation!!!!  Enjoy!
Melissa – Pixie Dust Adventures

Orlando airport map showing Disney's magical Express.
Orlando airport map showing Disney’s magical Express.
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